These conditions are those under which New Horizons Holidays Pty Ltd contract to provide services and, as such, are most important. We urge you to read these conditions prior to making your reservation.
Brochure Validity: 12 months commencing 1 Nov 2009 to 31 Mar 2011.
Booking Arrangements: Your booking and your other arrangements are
to be made by your travel agent and the person effecting the booking shall
be deemed to have accepted the booking conditions. Your travel agent will
provide to you details of the cost of your holiday. Reservations are subject
to availability, to the terms conditions and requirements of carriers, hoteliers
and other service providers, to the conditions or requirements of countries
and governmental authorities of countries you wish to visit and for reasons
beyond our control or for other reasons such terms, conditions or requirements
may require an alteration, postponement or the cancellation of your holiday
or part of it. New Horizons Holidays Pty. Limited (herein after referred to as
the “Company”) reserves the right to alter, postpone or cancel your holiday
or any part of it for any such reasons or because of your health, condition
or circumstances. In this, we will endeavour to treat you in the same way as
other people in the same or materially similar condition or circumstances. The
Company reserves the right to refuse to provide services for reasons beyond
its exclusive control or if the provision of services would impose unjustifiable
hardship on a service provider. In the event the Company alters, postpones or
cancels your holiday it will give you or cause to give you notice of any change
of itinerary and change in price if applicable. In the event that a change in
your itinerary occurs, the Company may refund monies paid by you less any
charges levied by suppliers. You should check with your travel agent whether
any such changes have occurred in the holiday before you complete the
booking. The Company will issue and arrange delivery of travel documents
to your travel agent. You will need to liaise with your travel agent regarding
your collection of these travel documents. Your payment may be subject to
additional service fees if you pay by credit card. You should check with your
travel agent for further details.
Change in Prices and Itineraries: The Company computer based process
will be quoted as the current price to your travel agent. Any verbal quote
given is an estimate only of price which will be subject to written advice or
confirmation of the reservation.
Prices are based on costs, charges, tariffs, rates, prices, taxes and levies,
exchange rates, airport charges, hotel rates and other service providers’
tariffs. In the event that costs of your holiday change because of fluctuations
in exchange rates and/or increases in cost elements such as airfares, fuel,
airport charges/taxes, hotelier rates and/or other service providers’ tariffs, the
Company reserves the right to adjust the price charged/quoted at any time up
to and including the day of departure of your holiday, even though the balance
payment may have been made, to reflect the additional costs we pay for the
transportation, accommodation and services generally.
It is essential when travelling on a tour that you travel on the flights specified.
Failure to do so may result in missed transfers and substantial additional
charges. Vouchers for ground arrangements are only valid for the services
and dates specified and are not transferable. No allowances or refunds will
be given on any unused vouchers, unless specifically approved in advance
by the Company.
What is Not Included in the Cost of Your Holiday: Domestic airfares,
airport taxes, transfers, passport and visa fees, insurance, laundry, phone
calls, beverages, meals not detailed in the itinerary, tips, items of a personal
nature, excess baggage, fees or costs incurred in case of illness, or of refusal
of entry, detention in, or expulsion or repatriation from a country or part of
a country. The Company is not liable for any expense, costs or loss incurred
in relation to such matters. You agree not to hold the Company responsible
for any such things.
Travel Insurance: You should arrange your own travel insurance. We strongly
recommend travel insurance against loss of deposits through cancellation
charges, baggage loss and medical expenses. The Company makes no
representations or guarantees concerning reimbursements of funds paid by
you under any insurance claim. You agree not to hold the Company responsible
for any decision made by insurers, and/or by any service providers, or
requirements of any overseas country or governmental authority or overseas
laws and policies.
Passport, Visa and Vaccinations: You are responsible for all visas, entry,
health and other requirements and any documentation required by laws,
regulations, order and/or requirements of countries visited. As such passengers
should familiarise themselves with any health, visa or passport requirements
by checking with the embassies or consulates or other authorities of the
countries you intend to travel to for requirements that are applicable. These
requirements are not the responsibility of the Company and/or its servants
and agents and as such the Company and/or its servants and agents will
not be liable for any loss or additional costs that may be sustained by you
or associates for failing to comply with laws, regulations, orders and/or
requirements of countries visited.
Travel Advice: Travellers are advised to consult the government travel
advice and travel bulletins for countries and regions to which they may be
travelling. These can be found on the internet at <http://www.dfat.gov.au>, by
fax (02) 62611299 (within Australia only) or by calling 1300 555 135 or
61 2 62613305 (if calling from overseas).
Baggage: The free baggage allowance extended to you will be based on
current airline conditions.
Deposit and Final Payment: A non-refundable deposit of $165 per person
must be received by the Company within 7 days of confirmation of a booking/
receipt of notice. Some holiday products will require additional non-refundable
deposits as levied by the supplier. Bookings that have no deposit on them are
subject to cancellation without notice.
The balance of monies due to the Company are to be paid no later than 45 days
prior to departure. Inside 45 days full payment is due on confirmation. If for any
reason your balance of payment is not received by the due date, the Company
reserves the right to treat the booking as cancelled and to apply the appropriate
cancellation charges. See “Cancellation” fees for details of charges.
A fee will be applied to payments made by credit cards.
Cancellation: Should you or any member of your party be forced to cancel
your holiday, you must advise your travel agent.
Refunds and Cancellation Fees: More than 45 days prior to departure,
$165 per person plus any non-refundable deposit as levied by suppliers and
your travel agent. Less than 45 days prior to departure, $165 per person plus
all fees levied by suppliers and your travel agent up to 100% of the holiday
cost, (including all airfare cancellation penalties). Note: During high seasons,
the cancellation fees charged by hotels and tour operators are up to 100% of
the total stay. For this reason we strongly recommend that your travel insurance
policy includes cover for cancellation charges, in the event of cancellation,
due to illness and other circumstances. After travel has commenced, unused
services cannot be refunded or exchanged.
Service Charges: A service fee of $30 per booking may be levied for booking
requests actioned within 7 days of departure. Courier fees may be charged
in addition, if required.
Amendments to Your Booking: Any amendment to a confirmed booking
will incur a minimum service fee of $50 per booking in addition to any fees
as levied by suppliers. An amendment is any change to an existing booking.
An amendment to a booking is not a transfer to another holiday or a reduction
in the number of persons travelling, whereby cancellation fees may apply.
Note: Any amendment made to a booking after documents have been issued
may incur airline cancellation or reissue charges in addition to any fees as
levied by suppliers.
Amendments may be refused unless the booking has been paid.
Rooming: Prices quoted are based on single or twin occupancy of a hotel
room. Particular requests i.e. double bed, must be requested at the time of
booking. Requested arrangements cannot be guaranteed, as hotels may have
limited availability of bedding types.
Existing Bedding: Occupancy of a room is based on existing bedding.
Additional bedding, which can include a rollaway bed, to accommodate
maximum occupancy may be at an additional cost.
Holiday Variations: If unforeseen circumstances beyond our control require
us to make necessary changes to your holiday, we reserve the right to cancel
or reschedule departures and itineraries. Where it is necessary to change
a hotel the Company reserves the right to substitute accommodation of at
least a similar standard.
If for reasons beyond our control a hotelier over books the hotel accommodation
you have selected, we reserve the right to rearrange your accommodation to a
similar standard hotel and shall provide to you details of any variation in price
so far as we are able to. You should check with your travel agent whether any
changes have occurred prior to your holiday departure. Sometimes changes
to your hotel arrangements can occur after you have already departed for your
holiday. We can not be held responsible if this should occur. We will however,
use our reasonable endeavours to provide to you notice of any change.
Limitations of Liability: The Company arranges holidays overseas.
Depending on the holiday, these are serviced by tour operators and other
service providers. The Company provides the services of selling holidays
to you and others, and ancillary services such as bookings, arrangements
and ticketing. It does not provide carriage, transport, accommodation or
meal services you may receive on your holiday. These services are provided
by air carriers, land carriers, cruise operators, hoteliers and other service
providers.
Responsibility: The Company shall be responsible only for the services it
provides, except where such services cannot be supplied or the itinerary used
is changed due to delays or other circumstances of whatever kind or nature
beyond our control. In such circumstances we will do our best to supply
comparable services, accommodations and itineraries and there shall be
no refund in this connection. In the absence of our own negligence, neither
us nor our agents or co-operating organisations shall be responsible for any
cancellations or for acts of any service providers concerned or diversions or
substitution of equipment or any act, variations, postponements, omission or
default whatsoever by air carriers, land carriers, cruise operators, hoteliers
or hotels, transportation companies or any other persons providing any of the
services and accommodation to you including any results thereof, such as
changes in services, accommodation or facilities necessitated by same. Nor
shall we or they be liable for any loss or damage to baggage or property or
for personal injury, illness or death, or for any damages or claims whatsoever
arising from loss, negligence, delay or from the act, error, omission, default
or negligence of any person or its direct employee or under its exclusive
control, including any act, error, omission, default or negligence of any country,
government or governmental authority, officer or employee.
We are not responsible and do not accept liability of whatever nature to you for
acts, omissions and or defaults caused by the operation of computer hardware
and software owned, controlled, licensed, maintained, hired, leased and or
used by governments, any governmental authorities, officers, their servants
and agents or other service providers over which we have no control and which
hardware and software may be utilised to arrange and or facilitate your holiday
and the services to be provided to you during same.
The Company nor its agents or co-operating organisations are responsible
for any criminal conduct by any third party.
Where a passenger occupies a motor coach seat fitted with a safety belt,
neither the Company nor its agents or co-operating organisations or service
providers concerned will be liable for any personal injury, illness or death
or any loss or damages or claims whatsoever arising from any accident or
incident, if the safety belt is not being worn at the time of such accident or
incident on your holiday.
Transportation Companies, Airlines etc. are not to be held responsible for any
act, omission or event during the time passengers are not on board planes,
transportations or conveyances. The passenger contracts in use by the Airlines
or transportation companies when used shall constitute the sole contract
between the airline, transportation company and passenger or purchaser of
this holiday and the Company nor its agents or co-operating organisations
assume responsibility in this connection. Enrolment in and payment for a
holiday shall constitute agreement and acceptance by the passenger of the
terms and conditions set forth in this brochure which cannot be varied except
in writing by an officer of the Company.
The Company is only responsible for the services it provides. It does not accept
responsibility or liability for any of the acts, omissions or defaults whether
negligent or otherwise of other service providers.
Neither the Company, its servants or agents or co-operating organisations or
other providers of transport, facilities, goods or services in connection with
your holiday accepts any responsibility or liability of any nature whatsoever
for the acts, omissions or defaults, whether negligent or otherwise or of acts
of any government or authorities, officers, or any governmental servants,
employees or agents, or airlines, air carriers, coach operators, other land
carriers, shipping companies or operators, cruise or ferry operators and
any other transport providers, hoteliers or other accommodation providers,
providers of any facilities, tour directors, tour guides, travel agents or any
other providers of transport, facilities, meals, other goods or other services to
you on your holiday or in relation to it and over whom the Company or their
co-operating organisations have no direct control.
The Company its servants or agents or co-operating organisations or other
providers of transport, facilities, meals, other goods or other services to you
on your holiday or in relation to it do not accept any responsibility or liability
of any nature whatsoever including but not limited to contract, in tort or under
any other law for any personal injury, injury, damage, loss, delay, additional
expenses or inconvenience caused by your own acts and or omissions, or other
events which are beyond our control and or our servants or agents’ control
including force majeure or other events including but not limited to war, civil
disturbance, fire, floods, severe weather, acts of God, acts of government or
any other authorities, failure of equipment or machinery.
All bookings made with any provider of any transport, facilities, meals, other
goods or of any service are subject to terms and conditions imposed by other
service providers in relation to matters not covered particularly and expressly
by our agreement with them and to the applicable laws and to conditions,
requirements or policies of any government or any governmental authorities,
officials, servants or agents, including visa, entry, exit, transit or any other
requirements whatsoever.
Neither the Company nor its servants, agents or co-operating organisations
accept any liability or responsibility for any terms, conditions or requirements
of any other person in respect of the provision to you of any thing outside
the scope of your contract.
If you decide that you do not want to visit a country or part of a country you
intend to visit because of any law, condition or requirements of any government
or governmental authority, official, servant or agent, you are responsible for any
costs, expenses, charges, fees, losses or damages incurred as a consequence
and any cancellation or amendment fees.
Neither the Company nor any of its servants or agents, accept any responsibility
or liability for your acts, omissions, defaults, conduct, state of health, condition
or circumstances.
It is your responsibility to comply with the terms, conditions and requirements
of any service provider, or any country or governmental authorities, or to
bear any costs or losses incurred as a consequence of you not complying
with the same.
The standard of service on your holiday is based on various factors and neither
the Company nor it’s servants or agents represent or guarantee the standard or
fitness for purpose of the accommodation or services provided.
(All matters arising in relation to the services provided by the Company but not
in respect of other things, are subject to the law of Western Australia).
Every effort is made to ensure brochure accuracy at the time of going to press.
The Company cannot be held responsible for printing or typographical errors
or errors arising from unforeseen circumstances. To the extent that any one
or more of the provisions herein contained is prohibited by any applicable law,
including the Trade Practices Act 1974, such provisions and each of them shall
to such extent be ineffective without invalidating or modifying the remaining
provisions hereof which shall continue in full force and effect as if the provisions
so prohibited had not been included herein.
Standard of Service: The standard of service in your holiday is based on
various factors and neither the Company nor its servants or agents represents
or guarantee the standard or fitness for purpose of the accommodation or
services provided.
Consumer Claim: Should be lodged in writing to your travel agent within
30 days of return to Australia with supporting documentation. The airlines do
not by virtue of their endorsement of the brochure represent themselves either
as contracting with any purchaser of a holiday from the Company or as having
any other legal relationship with such purchaser. All products in the brochure
can only be sold in conjunction with air tickets sold in Australia.
Disclaimer: All information in the brochure was accurate at the time of printing
however changes may occur without notice, particularly to tour costs and services.
The Company cannot and does not warrant the accuracy of information after
this brochure has been published as changes may have occurred by the time
you read the brochure. You must check whether any changes have been made
to the holiday of your choice together with costs when you book and when you
pay for that holiday. Hotel information is as given by the respective hotels and is
also subject to change without notice. The Company holds no responsibility for
changes or incorrect information which is provided by the hotel. Photographs are
a representation only and facilities pictured may have changed or may not be the
room type provided or quoted on. Maps featured are for general information only
and may not be exactly to scale.
Privacy: New Horizons Holidays collects information about you (including
health information where necessary) to provide products and services to
you, process your travel arrangements, facilitate your participation in various
loyalty programs, conduct marketing activities and market research. To read
the New Horizons Holidays ‘Privacy Statement’ please visit newhorizons.com.
au and follow the privacy statement link.
Prices Quoted in Brochures: Prices shown in our brochures are in Australian
dollars, based on per person. Prices are based on low season travel (other
seasons availability on request) and are subject to change without notice due
to currency fluctuations and specials added throughout the year. Land only
fees may apply when purchasing accommodation or tours without airfares.
Please check with your travel agent for the price of any holiday in our brochures.
Please read all booking conditions for further details.
